I tried these beauties on in the Houston store. Once I found my size it was pure perfection. I was traveling out of state and they were able to ship them to me at my home in Louisiana. This is were the issues started. They accidentally cancelled my order, so they had to call me and have me make payment again. Apparently, the boots got mixed up as what was sent to me was NOT the size I tried on I store. They exchanged them for the smaller size. These boots (size 9) fit better, still not as much of a glove fit as I store. The major problem was the condition of them. They had markings and cracks all over them. I sent pictures and the manager agreed this was not normal and accepted the return. He was supposed to reach out to the vendor to secure another to send but that’s not what happened. He did nothing. I later see the boots available on their website again. I called to verify if these were different boots than the damaged ones. Long story short, they were the same damaged boots. I asked for the manager to call me and he did not. So, my lesson is I should’ve taken the boots and figured out how to get them home. I honestly think the sales associate that helped me really screwed this all up. They sent me a 9.5 when it was the 8.5 that fit best. Then they sent me the damaged 9. I think they sold the 8.5 after I left as it was no longer available online. Very disappointed as I still love these boots. Buyer beware if ordering the 9.5.