Shipping policy

SHIPPING POLICY

Order Process

Orders are processed Monday through Friday, with the exception of holidays. Every effort is made to ship same day for orders placed under the following conditions. If you require something urgently, please CONTACT US so we can expedite your order.
  • Orders placed before 1pm Central Time, Monday - Friday (excluding holidays) will ship the same day.
  • Orders received after 1pm Central Time may be processed the same day, but will ship the following business day.
  • Orders placed on the weekend or on holidays will be processed the following business day.
  • In the event that there is a delay with your order, we will contact you as soon as possible.

Shipping Methods

  • All orders within the U.S. are shipped via Ground Shipping through the following shipping options.
  • Ground (1-5 business days from ship date depending on your location)
  • 2nd Day Air (2 business days from ship date)
  • Next Day Air (1 business day from ship date)

PintoXpress

Customers within designated zip code zones in the Houston, Texas area can now receive same-day pickup and delivery via the PINTOXPRESS shipping method for a flat fee of $35. TERMS AND CONDITIONS APPLY

Shipping Costs

All orders over $100 within the U.S. qualify for free Ground Shipping (excludes Alaska and Hawaii). All other orders are charged at standard UPS or USPS rates. For an estimate enter your shipping details on the shopping cart or checkout page.

Other Shipping Information 

*PLEASE NOTE THAT WHILE WE ARE WORKING DILIGENTLY TO DELIVER YOUR ORDER BY CHRISTMAS, IT IS NOT GUARANTEED.

HOLIDAY SHIPPING DEADLINES - Order by these dates to receive by Christmas*

  • UPS Ground - December 15 
  • UPS 3 Day Select - December 21
  • UPS 2nd Day Air - December 22
  • UPS Next Day Air - December 23

Please take into account the following information regarding shipping times and costs.

  • We ship from multiple locations. Generally, if we have the item you ordered in stock in more than one of our stores, we will ship from the closest store to you so that you receive the item sooner.
  • UPS cannot ship to P.O. Boxes. If you require USPS shipping, please CONTACT US.
  • We recommend all shipments over $250 be shipped with signature required for delivery confirmation. If you choose to remove the signature required option, Pinto Ranch will not be responsible for any lost or stolen packages.
  • If your package is lost or stolen, please allow 24 - 48 hrs to investigate.

 

International Shipping and Exchanges

INTERNATIONAL SHIPPING

Yes, we ship internationally.

  • We will often re-quote shipping cost using USPS as it may be cheaper. If this is the case, we will charge you the lower price when we process your order.
  • Due to CITES regulations, we are unable to ship exotic leathers overseas (this includes Alligator, Crocodile, Lizard, Ostrich, Elephant, Hippo, Python, Rattlesnake, etc.)
  • We cannot supply international shipping times online. If you would like to know an estimated time of delivery, please CONTACT US.
  • Customers are responsible for all customs fees and duty taxes. All efforts are made to ensure that all documentation is correct.
INTERNATIONAL EXCHANGES

Unfortunately due to high shipping costs we are unable to cover the shipping on international exchanges. To find out what the charges will be if you need to exchange an item from outside the USA, please CONTACT US and we can calculate it for you.